Shipping Policy

Order Shipping & Delivery Policy

At Luma, we strive to deliver your orders as quickly as possible. Here's what you can expect:

- Once your order is placed, you'll receive a confirmation email with your order details.

- Our team will dispatch your order within 48 hours.

- Free shipping is available across Pakistan.

- Estimated delivery time is 2-4 business days.

14 days Refund & Exchange policy 

We're committed to your satisfaction. If you're not happy with your purchase, you can return or exchange it within 14 days.

- To initiate a return or exchange, please contact our customer support team via email at costumersuport.luma@gmail.com or WhatsApp at +92 370 8198610.

- Please provide your order number, a clear photo of the damaged item, and a copy of your invoice.

- Our team will arrange for a reverse pickup, and a new product will be delivered to your doorstep.

Reporting a Defective Item How should I report a defective item?

Per our Generous 14-Days Easy Return & Exchange Policy, If you receive any defective item from our side delivered anywhere in Pakistan, you can report that within 14 days of receiving the item. We will arrange reverse pickup our courier will pick up the defective item from your doorstep and deliver new products. We will notify the pickup timing and date to the customer beforehand. Please remember that although the product will be picked up from your doorstep, we will need the photographic evidence and invoice through e-mail costumersuport.luma@gmail.com or WhatsApp at +92 370 8198610. 

- The customers must return the product in the same condition and packaging for the exchange process to happen smoothly. In other situations, customers would have to bear the additional cost of product handling. 

Thank you for shopping with Luma!